iCareRN CCM and RPM

Chronic Care Management Course Onboarding

Module 1 Learning Objectives

Definition: What is Chronic Care Management?

Components of Medicare’s CCM Program: Program Goals & Benefits for Patient's and Providers

Components of Medicare’s CCM Program: Eligibility

Components of Medicare’s CCM Program: Patient's Consent

Components of Medicare’s CCM Program: Chronic Care Management Care Plan & Documentation

Components of Medicare’s CCM Program: Care Manager Roles & Responsibilities

Components of Medicare’s CCM Program: BILLING - CPT billing codes and reimbursement

CCM Billing: Complex Care Management

Components of Medicare’s CCM Program: BILLING - How do I bill and receive payment for CCM services?

Module 1: Introduction to CCM - Quiz

Module 2 Learning Objectives

Who can provide CCM services?

What does a Care Manager do? (Examples of CCM Services)

CCM Implementation: CCM Workflow

CCM Implementation: Patient Engagement &Therapeutic Communication

CCM Documentation: Medicare Documentation Requirements

CCM Documentation: CCM Care Plan Requirements

CCM Documentation: Documenting CCM & CCM Software Providers

CCM Billing: Who can bill for Chronic Care Management services?

CCM Billing: Billing Requirements for Chronic Care Management Services

Using the CMS Physician Fee Schedule

Module 2: Implementing CCM as a Care Manager - Quiz

Module 3 Learning Objectives

Why Start and Operate Your Own CCM Business

Understanding CCM Provider Benefits

Setting up and starting your CCM Business

Business Building Step 1

Business setup: Structure - Sole proprietorship, LLC, PLLC, PCORP and others

Business setup: Formation - state and federal

Business setup: Business and Professional Liability Insurance

Business Setup: Business contracts, agreements & forms

Business setup: Business assets & resources - name, logo, colors, business cards, brochures, domain name, email address, phone number, website

Business operations: Marketing - Provider outreach visit flow

Business operations: Marketing - Provider outreach phone call scripts

Business Operations: Marketing Plan

Business operations: Marketing - Best Practices

Business operations: Landing Contracts & Enrolling Patients

Business Operations: Provider Onboarding

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Business operations: Billing & Receiving Payments

Business operations: Accounting

Business operations: Business Operations Spreadsheet

Business operations: Features of the best CCM companies

CCM Special Case: State of California

Module 3: Starting & Operating Your Own CCM Business - Quiz

Module 4 Learning Objectives

Expanding: Transitional Care Management (TCM), Advance Care Planning (ACP), Principal Care Management (PCM), Remote Patient Monitoring (RPM) and Behavioral Health Integration (BHI)

Expanding: Intro to Transitional Care Management & Advance Care Planning

Expanding: TCM & ACP Explained

Expanding: Intro to Principal Care Management (PCM)

Expanding: PCM Explained

Expanding: Intro to Remote Patient Monitoring

Expanding: RPM Explained

Expanding: Intro to Behavioral Health Integration (BHI)

Hiring: Adding Care Managers to Your Team

Module 4: Expanding - Quiz

Sample Business Associate Agreement

Sample Patient Consent for CCM

CMS CCM Patient Postcard

CMS CCM Patient Poster for Providers Office

CMS Regional Office Contacts

Sample Provider Contract

Sample CCM Patient Care Plan